Leadership in a Changing World

Welcome to MGT 4029BED Leadership in a Changing World! This is nine-credit-unit, one-term, 4000-level DL course for undergraduate students offered by the Lee Shau Kee School of Business and Administration.

The course provides you with the opportunity to learn about leadership in the contemporary context characterised by turbulent times, but also by new opportunities to develop leadership in ways that can make a positive impact on society. The course covers a broad range of ideas across three units, including concepts, models and theories relating to what it means to lead in a turbulent and changing world, how to develop leadership opportunities and how to address leadership challenges.

MGT 4029BED is an adaptation of the UK Open University course B329 Leadership in a Changing World. The course content has been reviewed and adapted by the HKMU course team to suit your learning needs. It is delivered via a set of learning materials in ePub and PDF format, multimedia components, as well as learning support sessions.

Course aims

The overall aims of MGT 4029BED Leadership in a Changing World are to:

• develop your understanding of the fundamental ideas, theories and models of leadership in a changing world and how these apply to your own work and life;
• enhance your self-understanding and capacity to interact using leadership concepts and skills in relation to your own experiences in order to become an effective leader; and
• provide you with an understanding of the challenges leaders face in turbulent contexts and how these can be tackled.

Course learning outcomes

Upon completion of MGT 4029BED Leadership in a Changing World, you should be able to:

• identify and explain the main issues that characterise the broader contemporary context for leadership;
• critically apply appropriate theories and frameworks to understand contemporary leadership;
• discuss and analyse the main concepts of leadership related to a wide range of organisational contexts (business, public and voluntary sectors); and
• evaluate the challenges and opportunities of leading in a changing world.

The course is based around a set of three online study units containing reading and multimedia components, complemented by learning support sessions. The study materials for this course can all be found on the MGT 4029BED course page of the University's Online Learning Environment (OLE).

The study units

The study units set out your study pathway through the course. They provide you with learning material, such as case studies, online articles, multimedia content and interactive activities that are designed to facilitate your understanding of each topic. As you work through the study units, you will be encouraged to reflect on how the topics you have learnt about relate to your own life and work.

The study units will be provided in ePub and PDF format on the OLE. There are three units, and each unit is divided into four sub-units, spread out over a number of weeks. The topics of the units are as follows:

Unit 1 Leadership in turbulent times

The unit begins by exploring the concept of turbulence and its impact on leadership through the lens of complexity leadership theory. The unit also examines precarity, a term used to describe the insecurity of work and life in the contemporary context, and its implications for leadership. You will learn about different leadership styles and their relative merits in turbulent business environments. Finally, the unit will critically examine culture, emphasising the importance of understanding cultural differences and adapting leadership approaches accordingly.

Unit 2 Developing leadership opportunities

This unit opens with an exploration of identity and how it can be effectively used to lead in turbulent spaces. The unit will also investigate the linkages between inclusiveness, diversity, and boundaryless leadership, highlighting the benefits of creating a culture of inclusion and embracing diversity in organisations. Additionally, the unit will examine the influence of leadership in relationships and examine how leaders can support collaboration and follower-centred approaches.

Unit 3 Addressing leadership challenges

Unit 3 focuses on the critical challenges that leaders face. You will learn about leadership strategies that adopt a constructive approach to conflict and dissent. The unit will also differentiate the ideas of positive, negative, and zero-sum games and explore how leaders can foster win/win outcomes. The unit will also discuss the concept of critical challenges and investigate the solutions offered by alternative approaches such as place-based leadership, sustainability and storytelling.

Learning support

In addition to live online lectures, live online assignment preparation surgeries and compulsory in- person day schools, a variety of learning support services is provided to assist you in your studies. These include the Online Learning Environment (OLE) and weekly drop-in Zoom surgeries.

The Online Learning Environment (OLE)

The main place you will refer to for learning resources during the course is HKMU's Online Learning Environment (OLE). There, you will have access not only to the course materials in different formats (both PDF and ePub versions), but also to a rich array of multimedia materials such as videos, web-based activities, video lectures and more. At the same time, you will be able to discuss topics with other students and your tutor interactively via the course discussion board.

Learning support sessions

You will be supported throughout the course by regular learning support sessions in the form of live online lectures (1 hour each), live online assignment preparation surgeries (2 hours each), weekly live online Zoom surgeries (1 hour each) and compulsory in-person day schools (6 hours each). Details of the dates and times of these sessions can be found in the Presentation Schedule, available on the OLE. Weekly drop-in live online Zoom surgeries are also offered as well as telephone consultations with your tutor. The following is a summary of the online and in-person learning support offered and the units they cover.

Assessment

During the course, your progress will be assessed both formally and informally.

Informal assessment includes various case studies, online interactive activities, exercises and online discussions that you will undertake while working your way through the study units.

Formal assessment consists of online lecture polls, assignments, an application-based assessment (ABA) and an oral presentation, to pace you to learn effectively throughout the two terms of the course. More specifically:

• There are eight online lecture polls (quizzes) worth 10% of the total marks of the course. The lecture polls will cover topics from Units 1 to 3, which are covered in the online lectures. They will be conducted via the OLE.
• There are two individual assignments, worth 60% of the total marks of the course. You are expected to apply, organise and elaborate on what you have learnt to complete writing tasks on specific leadership topics. The four assignments evaluate study materials covered in Units 1 to 3.
• There is one application-based assessment (ABA), to be conducted during the first compulsory in-person day school, which is worth 10% of the total marks of the course. The application-based assessment aims to provide you with opportunities to apply what you have learnt in authentic leadership contexts. It evaluates study materials covered in Units 1 to 2.
• There is one oral presentation, worth 20% of the total marks for the course. It evaluates study materials covered in Units 2 to 3. The oral presentation is a compulsory assignment.

To pass this course, you are required to obtain no less than 40% of the maximum marks (100%), obtain a pass in the oral presentation (compulsory assignment) and participate in all the compulsory day schools.

Assessment summary

Details and coverage of the formal assessment items are outlined in the following table.

How to submit assignments

You must use word processing software (such as Microsoft Word) to prepare the assignments, and submit them via the Online Learning Environment (OLE). All assignments must be uploaded to the OLE by the due date.

Failure to upload an assignment in the required format to the OLE may result in the score of the assignment being adjusted to zero.

Assignment submission extension policy

The assignment policy of the University as stated in the Student Handbook should be observed. You are required to submit assignments for this course in accordance with the dates communicated by your Course Coordinator. You may apply for a submission extension on the grounds of illness, accident, disability, bereavement or other compassionate circumstances.

Applications for extensions of up to seven days should be submitted to the tutor. The tutor shall consider valid and unexpected emergencies on an individual basis. Normally, documented proof of the extenuating circumstances is not required for extensions of up to seven days. The tutor shall decide and advise you of the revised date for submission.

For extensions of over seven days, you should note the following:

1. If you require an extension of more than seven days on the grounds of illness, accident, disability, bereavement or other compassionate circumstances, you are required to submit your application to the Course Coordinator via the OLE.
2. Supporting documents must be submitted along with the application for extension of over seven days to justify the claim.
3. Applications for extension should normally be lodged before or on the due date.
4. Applications are considered by:
   • the Course Coordinator for extensions of 8 to 21 days; and
   • the Dean for extensions of over 21 days.

After an assignment is submitted via the OLE, it is your responsibility to check that the assignment has been successfully submitted. Extension applications due to any problem with uploading will not be accepted.

The University cannot accept any responsibility for assignments that are not received by your tutor due to any problem with submission via the OLE. As a precaution, you are advised to keep a copy of each assignment you submit.

According to the University's policy, no extension of the due date will be allowed for the final assignment. This policy will be strictly enforced. Any late submission of the final assignment will result in the score of the assignment being adjusted to zero.

The following table gives a general overview of the course structure, including the number of weeks allocated to each unit and preparation of assignments, the assessment requirements and the learning support provided. This overview is provided as guidance to plan your studies; be sure to check the OLE for the most up-to-date Presentation Schedule.

Case studies are a useful and increasingly popular form of learning and assessment in HKMU's School of Business and Administration. In this section we will look at why case studies are used and then suggest some learning strategies that you can use to approach case studies. We will also briefly discuss some problems that you may encounter as you learn from case studies.

What is a case study approach to learning?

At HKMU, case studies may be used as part of assignments, exams, study units, or day school exercises. You normally are given some information about a company (this could be both text and graphical information, such as figures and tables). You are then asked to think about some problems related to the company and to use concepts and apply theories that you have learnt in your course to propose possible solutions for the company.

Let's have a look at two kinds of case study questions that you might be asked to work through in your courses. The first example is quite structured, while the second is much more open-ended.

Two examples of case study questions

1. Read the case study entitled 'ABC Consultants' and consider the following issues:
   • Using your understanding of the resource-based model, what measures could be taken to improve ABC's returns?
   • Drawing on your broad understanding of the consultancy industry, assess ABC's relative competitiveness and its profit potential.
   • To what extent do internal factors account for ABC's financial weaknesses?
   • Based on your assessment of ABC's financial weaknesses, formulate a new strategic intent and develop a mission statement for ABC.
2. Read the case study entitled 'XYZ Industries'.
   • Identify the key problems that are currently faced by XYZ's management.
   • Propose viable solutions to these problems.

Why case studies?

As you can see from the above examples, a case study approach to learning requires a great deal of thinking and often will not easily yield a quick 'wrong' or 'right' answer. However, case studies are also good preparation for dealing with real-life business problems. Cases may be short and relatively simple, or longer and complex. The purpose is the same for both types: to give you an opportunity to develop your skills in analysing the strengths and weaknesses of the organisation under examination, to consider the processes at work within the organisation, and to make decisions about future actions.

Case studies are not meant to replace textbooks, but rather to ask you to draw connections between theories and practice and to apply abstract ideas, concepts, and principles to specific concrete situations. Consequently, case analysis develops a number of skills that are crucial in business. In particular, they help you to:

• analyse complex, unstructured, sometimes ambiguous situations;
• identify critical issues and problems;
• question your own and others' assumptions;
• improve your problem-solving skills;
• develop your ability to find alternatives and make informed decisions;
• make decisions with incomplete information and think strategically;
• self-educate yourself and draw on a broad range of resources and knowledge; and
• present and justify recommendations in writing.

You may find that there are many possible 'right' answers to the questions in a case study. This illustrates that there is often no single best way to responsibly manage and solve real-life business problems.

Some guidelines for analysing case studies

The following strategies should help you to successfully analyse case studies:

1 Read the case and become familiar with the facts

First, skim read the case to obtain a general understanding of the main point(s). Highlight or underline the pertinent points as you read.

Read the case again, and this time note down critical facts (such as names, time sequences, and where events occurred). Try to understand how events have influenced decisions. Identify the important individuals or stakeholders, and try to assess the importance of supporting information in the case. How reliable is this supporting information? Are there any gaps in the information that is given?

Make a note of any questions that you have as you read the case.

2 Assess the context of the case

Try to understand the environment of the organisation and the wider context of the case.

Ask yourself questions about:

• The state of the organisation: What is the state of this organisation: good, bad or in-between? Usually this involves thinking about interpersonal relationships, and assessing production or financial problems.
• Key players and systems: How do systems and people operate in this organisation? Why do they operate like this? Are the systems undergoing change? How successful are the changes? Is there someone who could sabotage any future strategy? Is there someone who can ensure the success of a future strategy?
• Significant trends: How does this industry operate? What are the main or unique characteristics of the industry? What were they five or ten years ago, and what are they likely to be in the future? What impact are trends likely to have on the organisation under investigation? How does this organisation's performance compare with that of competitors?
• Constraints: Clearly identify all constraints in the case. A constraint may be viewed as anything (usually beyond the control of the organisation) that may prevent an otherwise feasible course of action from becoming a success. What is outside the control of individuals in the case study? For example, it is unlikely that any company or individual in Hong Kong could prevent a foreign government from imposing tariff barriers on imports.

A SWOT analysis is a good way to get a better understanding of the organisation and the context or environment in which it is operating. A SWOT analysis considers the Strengths and Weaknesses of the organisation, and the Opportunities and Threats which the organisation faces in the external environment.

3 Recognize the case's symptoms

Read the case again and as you read, try listing all the symptoms of the case. The symptoms of a case are not the problems, but they may help you to identify the problems. Symptoms are all the things that are undesirable or that are not as expected. For example, falling sales could be a symptom of several problems such as poor market segmentation, poor product quality, or problems in a supply chain. At this stage of your analysis, you should just try to observe all the symptoms, and avoid prematurely identifying problems or suggesting solutions. Like a doctor who consults a patient, you first need to observe and note all the symptoms before you can give a definite diagnosis of the problem. Think about how the symptoms may be interrelated. Relationship diagrams, like the one below, may help you to see the relationships between symptoms.

4 Diagnose the case's problems

After you have a good sense of the symptoms, you're ready to determine key issues that need to be analysed more closely. You are now diagnosing the situation, like a doctor diagnosing a patient's symptoms. Ask yourself 'what seems to be the trouble in this organisation?' and make a list of what you now perceive to be the key problem(s). You will probably need to go back to the details of the case and as you do this, you may add to or refine your list of potential problems.

If there are several problems, you need to order and prioritise them. You might want to number problems according to how you perceive their importance, or make a matrix, like the one below, which shows relationships between various criteria and each problem.

Also try to establish if there are relationships or themes in common among the various problems. Perhaps different problems in your list are actually variations of a broader central problem.

Ask yourself what assumptions you have made about the case. Are these assumptions reasonable, and are they supported by the facts? Would other people objectively suggest the same problems, based on the facts that you have? Are you suggesting problems that are not supported by the facts of the case?

After you have considered and put into order the possible problems and questioned your assumptions relating to these problems, you should write a statement of the problems as you perceive them. Avoid suggesting solutions at this stage.

Once you have a problem statement, you need to find evidence in the case to support your problem diagnosis. Also, try to identify ideas, concepts and theories from your textbook and course units which help to explain what is happening in the case.

5 Formulate criteria for a 'good' solution and identify possible constraints to solutions

Before you propose a solution, you need to consider the characteristics of a 'good' solution. Obviously, your solution should bring benefits such as improved productivity, reduced costs or greater profits. However, it also needs to be viable and to accommodate the constraints that you have already identified, i.e. Is the solution legal? Is there a budget for this solution? Does it conflict with the organisation's culture?

Try to brainstorm alternative solutions. Aim to generate a broad and creative range of options and then try to rate each according to various criteria.

The following matrix demonstrates how this can be done.

Also refer to ideas, concepts and theories from your course materials as you consider and assess each possible solution.

It's often wise to propose a solution that allows for plausible alternatives if it should fail. Managers use the term satisfice when they are considering acceptable alternative solutions, that is, the solution is able to satisfy the situation while also making some realistic sacrifices to existing constraints. Therefore, it is a satisficing rather than a maximising solution.

Finally, don't forget to consider the possibility of taking no action. What will actually happen if no action is taken? Are any (or all) of the solutions less viable than taking no action at all?

6 Recommend a viable solution

After you have assessed the merits and pitfalls of each alternative solution, select the best solution for the situation.

Remember that the solution needs to be viable. Can the recommended solution be introduced? Are there the resources and the willingness to implement it? Be realistic about what may work. Explain why it is the best solution within the constraints of the existing context and explain how it can be applied to the organisation. Suggest a time-frame for the solution's implementation.

Outline possible strategies for implementing your solution, either partially or completely. As many feasible courses of action as possible should be considered before you choose the one that seems the most likely to succeed. The more ideas you have, the greater your chance will be of finding a solution that will work well. The complexity of most organisational problems means that it is highly unlikely that one idea alone will correct the situation. Usually a combination of actions is required, and these need to be funded differently, timed carefully and staffed as necessary.

7 Present your solution as a written recommendation

Review your final solutions and then prepare a set of written recommendations. These should clearly outline your proposed solution in relation to the problems that you have identified. Your recommendations should also include details of why these solutions are the most appropriate given the circumstances and constraints of the case. Finally, you need to clearly state how and when your proposals will be implemented.

Your tutor and your course Assignment File can provide some guidelines on how to present your recommendations.

Some mistakes to avoid as you analyse cases

When you first tackle case studies, you should be careful to guard against the following mistakes:

1. One of the most common mistakes made in case analysis is repeating or simply summarising the facts of the case. Your tutor is already very familiar with the case details, so you do not have to restate them. You are required to use and analyse the facts, not repeat them. Your analysis should contain only enough case material to support your arguments. Therefore, be analytical!
2. You may often be tempted to just deal with symptoms and ignore the causes of the problem. It is very important to analyse the background of the case (and the climate in which the events of the case unfold).
3. Avoid discussing problems in isolation and do not overlook their interrelatedness. If you try to think in terms of 'systems' rather than in terms of individual problems, you are more likely to avoid this pitfall.
4. Students often fail to state the assumptions underlying their analysis. If any important assumptions have been made, have you questioned them and are they reasonable and appropriate? Avoid selectively using and interpreting case material in order to justify a preconceived solution.
5. Practical limitations and constraints may sometimes be overlooked. For example, a recommendation that a whole team be fired is probably unrealistic.
6. A very common mistake is poor integration of the facts in the case with the concepts, principles, and theories in the textbook. Such integration is vital. Ask yourself if relevant theories from your course have been fully and constructively applied.
7. Finally, recommendations are too often not spelled out in detail or are unrealistic. A timetable for implementing them is also often not given.

Analysing cases poses many challenges, and this is one reason the case study method is so rewarding. It is a very active form of learning. It offers you a risk-free opportunity to gain managerial and organisational experience and should greatly increase your confidence to make informed decisions in the real world.

Good luck and we hope you enjoy working through the cases that you encounter!

MGT 4029BED Leadership in a Changing World not only provides you with a broad range of knowledge, theories and ideas relating to leadership in turbulent times, but also how leadership can be developed in ways that can make a positive impact on society. Through the course, you will engage with different leadership concepts in relation to their merits in turbulent organisational environments in today’s world. By building on your own experiences, the course also equips you with the opportunity to apply and develop leadership skills in your own life and work.

Across three study units, MGT 4029BED covers the topics of complexity leadership theory, precarity, inclusiveness, diversity, and boundaryless leadership as well as the critical challenges that leaders face.

The course is presented through a blend of text and multimedia materials which can all be accessed via the OLE. As you work through MGT 4029BED, you will need to refer to your study units and various online readings, and you are provided with learning support through regular learning support sessions.

The course is assessed through eight online lecture polls, two assignments, one application-based assessment and one oral presentation (compulsory assignment) and supported by regular meetings in the form of live online lectures, live online surgeries and compulsory in-person day schools throughout the term.

We hope that MGT 4029BED will be stimulating and helpful for your development both personally and professionally.

If you wish to defer your studies of this course until a later date, you should apply for deferment of studies. For the regulations governing deferment of studies, please refer to your Student Handbook. If you have applied for deferment of studies you should continue with your studies of this course and submit the required assignments until formal approval is given by the University.

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