During my internship as a receptionist at Four Seasons Hotel Hong Kong, I gained a variety of valuable skills and experiences that would undoubtedly benefit my future career.
As a receptionist intern, my primary responsibility was to ensure a pleasant and seamless experience for all guests from check-in to check-out. Yet the essence of excellent customer service is not just about greeting guests with a smile, but to understand their needs and provide personalized recommendations to enhance their stay. I have learnt how to listen carefully to guests' requests, anticipate their needs, and create a warm and welcoming atmosphere.
In addition, the frequent face-to-face interactions with guests and written correspondence have greatly improved my communication skills. It is important to communicate in a clear and concise manner, and to tailor your approach to different individuals and situations. Beyond the soft skills, I also gained the practical knowledge of hotel operations, from using hotel management software, to handling cash and credit card transactions, and managing reservations and room assignments.
All in all, this was an incredible experience that allowed me to grow both personally and professionally. I am grateful for the opportunity and look forward to applying all the skills I acquired in my future endeavors.