Staff Profile

Dr. Lau Kin Wai Eric 劉堅偉博士

BA CityU, PhD CityU
MH, EHKIM

Assistant Professor
Lee Shau Kee School of Business and Administration

Biography

Dr. Eric K. W. Lau earned his Ph. D. at the City University of Hong Kong in 2004. He has published articles in journals such as the Business Ethics: A European Review, and the Asian Journal of Business and Information Systems. He has also published four books on service quality and IT adoption in Hong Kong.

Dr. Lau awarded MH (Medal of Honour) from Hong Kong Government (July, 2022) in recognition of his contributions to the sustainable development of the agricultural and fisheries industry, particularly in the enhancement of the marketing knowledge and skills of local farmers and fishermen.

He is currently the Chairperson - Organizing Committee of HK Farmfest 2018, 2019, 2020, 2021, 2022, 2023.

Also, the Chairperson, Crop Farming Sub-committee, Advisory Committee on Agriculture and Fisheries ACAF, Agriculture, Fisheries and Conservation Department.

Hong Kong Government Committee member (Current):

1. Telecommunications Users and Consumer Advisory Committee TUCAC, Office of Communications Authority OFCA

2. Committee Member, Advisory Committee on Agriculture and Fisheries ACAF, Agriculture, Fisheries and Conservation Department

3. Committee Member, Agricultural Park Advisory Committee APAC, Agriculture, Fisheries and Conservation Department

4. Member of the Retail Technology Adoption Assistance Scheme for Manpower Demand Management Vetting Committee, Commerce and Economic Development Bureau

He was also the Adjudicator in Obscene Article Tribunal, Hong Kong SAR Government (August 2000 - August 2009).

Teaching Areas & Research Interests

Knowledge Management
Social Media Marketing
Business Ethics

Academic & Professional Experience

International Conference Official:

15th International Conference on Knowledge Management In Organisations - KMO 2020

https://www.kmo2020.com/

International Journal Editorial Board:

International Journal of Web Engineering and Technology

https://www.inderscience.com/jhome.php?jcode=ijwet

Selected Publications

Books

Lau, K. W. (2005). Quality Service in Hong Kong (優質服務在香港). Et press: Hong Kong.

Book Chapters

Lau, K. W. (2022). Critical obstacles of knowledge sharing in organizational knowledge management system from an exploratory case study. In Communications in computer and Information Science, In: Uden L., Ting IH., Feldmann B. (eds) Knowledge Management in Organizations. KMO 2022. Communications in Computer and Information Science, vol 1593. Springer, Cham. DOI: https://doi.org/10.1007/978-3-031-07920-7_4
Lau, K. W. (2021). Relationship between a company's knowledge management strategy and its business sustainability. In Communications in computer and Information Science, In: Uden L., Ting IH., Wang K. (eds) Knowledge Management in Organizations. KMO 2021. Communications in Computer and Information Science, vol 1438. Springer, Cham. DOI: https://doi.org/10.1007/978-3-030-81635-3_16
Lau, K. W. (2019). Hong Kong FarmFest Social Media Marketing Campaign. SAGE Publications: UK. DOI: http://dx.doi.org/10.4135/9781526490414 (SAGE Business Case Series)
Lau, K. W., Zhao, A. and Ko, A. (2019). Hybrid Artificial Intelligence B2B2C Business Application – Online Travel Services. In Communications in computer and Information Science, In: Uden L., Ting IH., Corchado J. (eds) Knowledge Management in Organizations. KMO 2019. Communications in Computer and Information Science, vol 1027. Springer. DOI: https://doi.org/10.1007/978-3-030-21451-7_44

Journal Articles

Lau, K. W. (2020), "Precision marketing: A mobile application case from Hong Kong", Journal of International Business and Economics, 20(3), 31-36. http://dx.doi.org/10.18374/JIBE-20-3.2
Lau, K. W. (2019), "Factors affecting customers' negative feedback on social media", European Journal of Management, 19(2), 73-79. https://doi.org/10.18374/ejm-19-2.6
Lau, K. W. (2018), "Relationship between Product-Harm Crisis and Facebook Marketing: Food Poisoning Case in Hong Kong", European Journal of Management, 18(2), 45-50. https://doi.org/10.18374/ejm-18-2.4
Lau, K. W. (2018), "Using the Balanced Scorecard to Measure the Effectiveness of Knowledge Management Projects in Chinese Enterprises", International Journal of Web Engineering and Technology, 13(2), 187-198.
Lau, K. W. and Leung, C. (2017), "The Importance of Experiential Marketing on Customer Loyalty", Review of Business Research, 17(4), 13-20. https://doi.org/10.18374/RBR-17-4.2.
Lau, K. W. and Chan, T. (2016), "Loan Impairment Charges Analysis for Business Forecasting in Banking Industry: Hong Kong Case Study ", California Business Review, 4(1), 35-40.
Lau, K. W. and Yao, Y. T. (2015), "Music piracy in China", California Business Review, 3(2), 47-54.
Lau, K. W. (2014), "Understanding consumer inferences in the product harm situation", European Journal of Management, 14(3), 7-12.
Lau K. W. and Ng, P. L. (2013). “Review of Time-Cost Optimization Techniques in Construction Project Management”, European Journal of Management, 13(3), 75-84.
Lau K. W. and Chan, W. S. (2012). “An Integrative Framework Capturing Customer Satisfaction and Service Quality in Call Centers ”, Review of Business Research, 12(3), 76-82.
Lau K. W. (2011). “Adoption of Online Group Buying”, European Journal of Management, 11(4), 54-60.
Lau, K. W. (2009). “Institutional Effects on the Intention to Adopt E-learning for Business Studies”, International Journal of Learning Technology, 4(1/2), 100-109.
Lau K. W. (2008). “Comparative Study of Software Piracy”. European Journal of Management, 8(5), 74-77.
Lau K. W. (2007). “The Use of an Online Discussion Forum for Case Sharing in Business Education”. International Journal of Learning Technology. 3(1), pp. 18-31.
Lau K. W. (2007). “Interaction Effect in Software Piracy”. Business Ethics: A European Review. 16(1), 34-47.
Lau K. W. (2006). “Factors Motivating People toward Pirated Software”. Qualitative Market Research. 9(4), 404-419.
Lau K. W. (2004). “Use of graphic image and text characters in Internet banners as an effective marketing tool”. International Journal of Internet Marketing and Advertising. 1(2), 196-203.
Lau, K. W. (2003). “An Empirical study of software piracy”. Business Ethics: A European Review, 12(3), 233-245.
Lau, K. W. (2000). “Promoting electronic commerce in Chinese societies: A case study of a cyber bookstore”. Asian Journal of Business and Information Systems (AJBIS), 4(2), 469-482.

Selected Professional & Community Services

Member, Advisory Committee on Agriculture and Fisheries ACAF, Agriculture, Fisheries and Conservation Department, HK Government
Member, Agricultural Park Advisory Committee APAC, Agriculture, Fisheries and Conservation Department, HK Government
Member, Retail Technology Adoption Assistant Scheme for Manpower Demand Management Vetting Committee, ReTAAS, Commerce and Economic Development Bureau, HK Government
Committee member, Telecommunications Users and Consumer Advisory Committee TUCAC, Office of Communications Authority OFCA, HK Government
Chairperson, Organizing Committee, Hong Kong Farmfest, Agriculture, Fisheries and Conservation Department, HK Government

Modified Date: 17 Aug, 2023
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