| 14 Enquiries and use of OUHK facilities |
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If you need information or advice on matters relating to your study, you are welcome to contact the appropriate offices of the University detailed in Appendices C. The University also welcomes criticism, complaints, comments and constructive suggestions from students, alumni, and the general public. However, as a policy, the University will NOT respond to those who do not disclose their identity. Individuals should supply their real name, student number or past student number and correspondence address. Since some of the suggestions, complaints or criticism may concern individuals, the University will reply in writing.
▌Information Centre
The Information Centre, located on the ground floor of the Main Campus, provides enquiry services to both students and visitors. Most of the forms you need can also be obtained from the centre. The counter service hours and contact information of the centre are:
| Mondays to Fridays | 9:00 am–7:30 pm | |
| Saturdays | 9:00 am–5:30 pm | |
| Sundays | 12:00 nn–5:30 pm | |
| Public holidays | closed | |
| Telephone hotline | 2711 2100 | |
| Fax | 2715 0760 | |
| info@ouhk.edu.hk |
▌Registry
| Address: | Registry, Room A0511, Block A, 5/F, Main Campus, The Open University of Hong Kong, Ho Man Tin | |
| Mondays to Fridays 9:00 am–5:40 pm | ||
| Closed on Saturdays, Sundays and Public holidays | ||
| Tel: | 2768 6633 | |
| Fax: | 2789 2725 | |
▌24-hour Infoline
The University's 24-hour Infoline at 2309 2188 is available at any time. Students may enquire about general information and obtain fax information.
▌Opening hours
Unless otherwise stated, the normal opening hours of the offices of the University are:
| Mondays–Fridays (including festival days* which fall on a working day) | 9:00 am–1:00 pm 2:00 pm–5:40 pm |
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| Saturdays, Sundays and public holidays | closed | |
| Special occasions | Notice of changes in opening hours will be put up in advance at the entrance of the office. |
* Festival days include Mid-Autumn Festival, Winter Solstice, Christmas Eve, New Year's Eve and Lunar New Year's Eve.
The Main Campus is located at Good Shepherd Street, Ho Man Tin, Kowloon. It covers an area of approximately 34,000 m2, and contains a multi-purpose hall, lecture theatres and tutorial rooms. Learning facilities on campus include a library, computer laboratories and various science laboratories.
Campus opening hours
| Mondays to Sundays and public holidays | 8:00 am–12:00 midnight |
Finance and Facilities Management Unit (Facilities Management Services) opening hours
| Mondays to Fridays | 9:00 am–5:38 pm | |
| Saturdays, Sundays and public holidays | closed | |
| Tel: | 3120 2413 | |
| Fax: | 2624 7608 |
The Jockey Club Campus (JCC) is located at 81 Chung Hau Street, Ho Man Tin, Kowloon, which is within five minutes' walk from the Main Campus. JCC occupies 25,000 m2 and contains an auditorium, a sports hall, lecture theatres, tutorial rooms and Exhibition Gallery. Specially designed facilities include a library, a computer centre, testing and certification laboratories, the Clinical Nursing Education Centre, creative arts studios and laboratories, etc. The opening hours and contact information are:
Campus opening hours
| Mondays to Sundays and public holidays | 8:00 am–12:00 midnight |
Facilities Management Unit opening hours
| Mondays to Fridays | 9:00 am–5:38 pm | |
| Saturdays, Sundays and public holidays | closed | |
| Tel: | 3120 2410 | |
| Fax: |
2406 2170 |
The Kwai Hing Campus (KHC) is conveniently located on Levels 8–11, Tower 2 of Kowloon Commerce Centre, which is about two minutes' walk (under the covered walkway) from Kwai Hing MTR Station. With a gross area of over 9,290 m2, the Campus comprises fully equipped classrooms, a lecture theatre, PC and languages laboratories and learning resource centre, but also several purpose-built teaching/learning facilities such as design studio, radio/sound recording studio, mock-up cabin, hotel room and hospital ward etc. The opening hours, counter service hours and contact information are as follows:
Campus opening hours
| Mondays to Saturdays | 8:45 am–10:00 pm | |
| Sundays and public holidays | 1:00 pm–6:00 pm (Level 8 only) | |
| Lunar New Year public holidays | closed | |
| Festival days* | 8:45 am–8:00 pm |
LiPACE Counter service hours
| Mondays to Fridays | 9:00 am–7:00 pm | |
| Saturdays | 9:30 am–2:00 pm | |
| Sundays and public holidays | closed |
| Enquiry line: | 3120 9988 (LiPACE Programmes) |
| 2540 0072 (Campus Management Office) | |
| Enquiry fax: | 2381 8456 (LiPACE Programmes) |
* Festival days include Mid-Autumn Festival, Winter Solstice, Christmas Eve, New Year's Eve and Lunar New Year's Eve.
You may visit the following webpages for a campus tour of Main Campus and Jockey Club Campus.
Main Campus
http://www.ouhk.edu.hk/fmu/campustour/hmt/eng
Jockey Club Campus
http://www.ouhk.edu.hk/fmu/campustour/jc/eng
▌OUHK Library
Knowing how to find and use information effectively is vital to your study here at the OUHK and your lifelong learning. The Library provides you with quality information resources and services and helps you to acquire information skills necessary for academic pursuit and lifelong learning.
In the Stanley Ho Library (Main Campus) and Ho Sik Yee Library (Jockey Club Campus), you can find course set books, course materials, course-related audio-visual materials, monographs, journals, reference materials and much more.
The Electronic Library at http://www.ouhk.edu.hk/lib provides abundant learning resources including full-text e-books, e-journals, e-news, databases, reference resources, selected past examination papers/specimen examination papers from academic departments and supplementary readings. You can access the Electronic Library while you are at home.
Library staff are happy to assist you in using our services and resources. We offer library guides, orientation programmes, and workshops throughout the year to help you. You can also visit our Library homepage or click on 'Library' at the OUHK website for details.
We hope that you will make the Library services and resources an indispensable part of your academic life at the OUHK.
Location and contact information
Stanley Ho Library
1–2/F, Main Campus, Good Shepherd Street, Ho Man Tin, Kowloon.
Ho Sik Yee Library
5/F, Jockey Club Campus, 81 Chung Hau Street, Ho Man Tin, Kowloon.
Enquiry: 2768 6777
Email: libwww@ouhk.edu.hk
Visit the Library homepage (http://www.ouhk.edu.hk/lib) to learn more about the OUHK Library's resources, services and facilities.
Opening hours of Stanley Ho Library and Ho Sik Yee Library
| Mondays – Fridays (excluding public holidays) | 9:00 am–10:00 pm | |
| Saturdays – Sundays (including public holidays) | 12:00 noon–10:00 pm | |
| Public holidays (Mondays – Fridays) | 1:00 pm–9:00 pm | |
| Festival days* | early closing at 5:40 pm |
* Festival days include Mid-Autumn Festival, Winter Solstice, Christmas Eve, New Year's Eve and Lunar New Year's Eve.
Notice of opening hours and any subsequent changes will be posted in advance at the Library entrance and on the Library homepage.
Public libraries with OUHK course materials
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* Materials for postgraduate courses are available only in these locations.
▌Computing facilities and laboratories
PC laboratories
Courses with a practical computing component will normally have timetabled computer laboratory sessions. These sessions will generally be held at the Main Campus, Jockey Club Campus or Kwai Hing Campus. Free-access computing facilities are also available at the Main campus, Jockey Club Campus, Kwai Hing Campus and OUHK-CITA Campus for general use by students. The PC Labs are equipped with PCs as well as diverse, popular PC applications and course-specific software. The latest 'Registration and Booking Policies' are displayed at the entrance of the Labs. In addition, PCs have also been set up in common areas, such as –1/F of the Main Campus and Room C0310, to facilitate learning and studying.
Locations of OUHK PC laboratories
Main Campus (MC):
Solomon Lee Computer Laboratory
4/F, Block B, 30 Good Shepherd Street
Ho Man Tin, Kowloon, Hong Kong
Tel: 2768 6524
Jockey Club Campus (JCC):
Fong Connie Computer Centre
Level 6, Block D, 81 Chung Hau Street
Ho Man Tin, Kowloon, Hong Kong
Tel: 3120 2740
Kwai Hing Campus (KHC):
The Jockey Club Computer Laboratory
Room K0812, Level 8,
Tower 2, Kwoloon Commerce Centre,
51-53 Kwai Cheong Road, Kwai Chung, N.T., Hong Kong
Tel: 2768 6524
OUHK-CITA Campus (OCC):
Level 1, CITA Training Centre,
201-203 Lai King Hill Road, Kwai Chung, N.T., Hong Kong
Tel: 3460 9585
Hours of free-access computing facilities
| Main Campus and Jockey Club Campus | Mondays–Sundays and public holidays | 9:00 am–9:00 pm* | ||
| Kwai Hing Campus | Mondays–Saturdays Sundays and public holidays Lunar New Year's public holidays |
9:00 am–9:00 pm* 1:00 pm–6:00 pm* closed |
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| OUHK-CITA Campus | Mondays–Fridays Saturdays, Sundays and public holidays |
9:00 am–7:00 pm* closed |
| * | Special opening hours on festival days (Main Campus, Jockey Club Campus, Kwai Hing Campus and OUHK-CITA Campus): | ||
| Mid-Autumn Festival, Winter Solstice, Christmas Eve, New Year's Eve, Lunar New Year's Eve and Lunar New Year's Day | 9:00 am–5:40 pm | ||
Special occasions: Notice of changes in opening hours will be put up in advance at the entrance of the PC labs.
The PC Lab at OUHK-CITA Campus is closed on Saturdays, Sundays and public holidays. For information regarding the opening hours for Yi Jin students, please refer to the separate Student Handbook for the Yi Jin programme.
Internet service
All PCs on campus are connected to the Internet, except for some special task PCs, e.g. Print Queue Monitor. Students can access the Internet with their own devices via the University Wi-Fi network.
OUHK website (Current Students)
The OUHK website (Current Students) provides students with student related information and a number of online services (http://www.ouhk.edu.hk/students/eng).
Student Mobile App
The official mobile app of the OUHK provides students with quick access to important information including academic records, class schedules, profiles and more. OUHK Student Mobile App is available to all students of the OUHK and uses the same User ID and password as MyOUHK.
The latest version of the OUHK Student Mobile App is available through the Apple App Store and Google Play.
MyOUHK
This part of the OUHK website (Current Students) serves as a single entry point to all of the University's online services and content requiring a user log in. MyOUHK has many useful features. It enables you to:
Single-Sign-On -- access the University's secure online services including the OLE and various student services by logging in just once;
Personalization -- personalize your page by selecting the University's online content and services that you use most; and
Communication -- open a communication channel to allow the University to send you personalized messages to keep you informed of news and events related to your studies.
Further information is available at
OUHK website (Current Students) 
Communication & Support MyOUHK User Guides
Communication & Support Technical User Guides and FAQs Single-Password and Single-Sign-On (SSO) FAQ* To log in to MyOUHK you will need to create a new Single-Password.
Single-Password Service
This service enables you to update your passwords for different secure OUHK online services. The Single-Password also enables you to log in to MyOUHK, where you can gain access to the following services without having to log in again.
MyOUHK
Services in the OUHK website
Online Learning Environment
E-Library
Further information is available at
OUHK website (Current Students) Communication & Support Technical User Guides and FAQs Single-Password and Single-Sign-On (SSO) FAQ
Email is the main form of communication between university staff, Course Coordinators, tutors and students. Every enrolled student is given an email account. Most academic and administrative information will be sent to your University email address, so it is absolutely essential that you check it frequently and manage it well. Your email account should contain 1GB of space.
You can access your email through any of the following ways:
http://www.ouhk.edu.hk/eng Current Students Communication & Support Email
* If your course has online support, you can also access your email account through the University's OLE (Online Learning Environment).
You will need to enter your Username and Password:
Username: 's' + first seven digits of your student number
Current Students Communication & Support Single Password Management.Further information on the email system is available at:
http://www.ouhk.edu.hk Current Students Communication & Support Email Guide
Laboratories (Main Campus)
Practical laboratory sessions, to support courses in science, applied science and technology, will be arranged as scheduled activities.
The University has four specialist teaching and research laboratories. These are located on the 3/F, Block A and Block B at the Main Campus. The four laboratories are:
Lee Hysan Laboratory A (Biology, Chemistry, Earth Science, Ecology, Molecular Biology, Nursing Foundation Courses)
Lee Hysan Laboratory B (Electronics, Mechatronics, Physics)
The Jockey Club Environmental Laboratory (Analytical Chemistry)
The Jockey Club Technology Laboratory (Research)
These laboratories are equipped with modern teaching and research equipment, including items as diverse as UV spectrophotometers, ultra performance liquid chromatography, logic analysers, and various microscopes. Up to 120 students can be accomodated in these laboratories at any one time.
Testing and Certification Laboratories and STEAM Education Laboratories (Jockey Club Campus)
There are three testing and certification laboratories and three STEAM education laboratories on 10/F of Jockey Club Campus, namely:
Chemical and Microbiological Testing and Certification Laboratory;
Electrical and Electronic Testing and Certification Laboratory;
Billion Charity Fund Physical and Mechanical Testing and Certification Laboratory;
Jockey Club STEAM Education Integrated Laboratory;
Jockey Club Innovative Media Laboratory; and
Jockey Club STEAM Learning and Teaching Laboratory.
The Testing and Certification Laboratories are operated in accordance with International Standard ISO/IEC 17025 and are specially equipped with state-of-the-art instruments and facilities to support the Testing and Certification programmes. The STEAM Education Laboratories provide reference for secondary schools that hope to implement a comprehensive STEAM education curriculum in the near future. Interested groups will have the chance to experiment with their own STEAM projects at the University's STEAM Education Laboratories before renovating their school's laboratories for STEAM education purposes. The Laboratories can accommodate up to 235 students each time.
The major instruments and facilities — such as the anechoic chamber, Orbitrap mass spectrometer, flow cytometer, flow injection analyser, accelerated solvent extractor, liquid chromatographic/mass spectrometer, inductively coupled plasma mass spectrometer, acoustic chamber, and universal tester — make possible a wide range of testing to cater for industry demand, including chemical testing, testing of construction materials and electrical and electronic products, environment testing, food testing, microbiological testing, physical and mechanical testing, testing of textiles and garments, testing of toys and children's products, etc.
| Name of Laboratory | Room No. | Student Capacity |
| Chemical and Microbiological Testing and Certification Laboratory | D1013–D1023 | 56 |
| Electrical and Electronic Testing and Certification Laboratory | E1023–E1027 | 26 |
| Billion Charity Fund Physical and Mechanical Testing and Certification Laboratory | E1011–E1020 | 33 |
| Jockey Club STEAM Education Integrated Laboratory | D1010 | 40 |
| Jockey Club Innovative Media Laboratory | D1009 | 40 |
| Jockey Club STEAM Learning and Teaching Laboratory | E1030–E1031 | 40 |
| 235 | ||
▌Clinical Nursing Education Centre
The Clinical Nursing Education Centre is located on 9/F at Jockey Club Campus. This Centre is specially designed to provide a simulated environment to nurses and health care professions for clinical nursing and healthcare skill training, skill competency assessment, health promotion and research. The learning scope of nursing covers general nursing, mental health nursing, Chinese medicinal nursing and community health care, from fundamental to advanced level. The Centre is equipped with human patient simulators, virtual reality training facilities, community health care training facilities, Chinese medicinal electronic models and fundamental nursing equipment.
▌Others
Catering
There are two catering outlets at the Main Campus and one at the Jockey Club Campus. At the Main Campus, OU Club provides fast food, cart noodles, street snacks and beverages. OU Cafe offers coffee, sandwiches, cookies and muffins, salads, desserts, etc. At the Jockey Club Campus, Jubilee Club offers Western, Japanese and Korean cuisines. All OUHK staff and students are entitled to discounts on food and beverage purchases at the catering outlets. The catering service is monitored by the University's Catering Committee. Students are welcome to voice their opinions through the student representative of the Catering Committee, or directly to the caterers.
Opening hours:
OU Club
| Mondays to Sundays | 7:30 am–9:00 pm |
The Noodles Bar
| Mondays to Saturdays | 7:30 am–9:00 pm | |
| Sundays and public holidays | closed |
OU Cafe
| Mondays to Fridays | 7:30 am–9:00 pm | |
| Saturdays, Sundays and public holidays | closed |
Jubilee Club
| Mondays to Saturdays | 7:30 am–8:30 pm | |
| Sundays and public holidays | closed |
Car parking
Students with disabilities or special educational needs may apply to park for free on campus through the Student Affairs Office. Other students who need a parking space may purchase a carpark coupon from the Information Centre on Main Campus or Security Control Room on Jockey Club Campus.
Students will be allowed to park their cars at the Main Campus or Jockey Club Campus, subject to availability of carparking space, by presenting carpark coupon(s) to the security guard at the carpark entrance within the specified parking period.
| Mondays to Fridays | 6:00 pm - 12:00 midnight | |
| Saturdays, Sundays and public holidays | 8:00 am–12:00 midnight |
Booking of lecture theatres, halls, computer labs and tutorial rooms
Lecture theatres, halls, computer labs and tutorial rooms are primarily for teaching and academic purposes. SU or student societies may make use of these facilities during non-scheduled hours to organize activities by submitting applications directly to the Facilities Management Unit. Booking charges will be settled by funding as approved by the Committee of Student Affairs (CSA).
| Enquiry: | Main Campus and Jockey Club Campus | 3120 2413 |
Sports halls
There are two sports halls at the OUHK. Multi-purpose Hall is located on the Main Campus and Agile Sports Hall on the Jockey Club Campus. The halls offer a wide range of sports facilities for students and staff. For more information about booking procedures and other details, please go to the hall webpage at:
http://www.ouhk.edu.hk/mph
Fitness Room
The Fitness Room is located in E0714, 7/F of Block E, Jockey Club Campus. The fitness equipment is provided free of charge to students for fitness training. Students are required to apply for a fitness card from the Facilities Management Unit before using the facility. For more details, please go to the webpage of the fitness room at:
http://www.ouhk.edu.hk/fitness
Activity rooms
There is an activity room at the Main Campus and at the Jockey Club Campus. The rooms are ideal for group activities such as dance and martial arts practice sessions. For more details, please go to the activity rooms webpage at:
http://www.ouhk.edu.hk/ar
Student common rooms/leisure rooms/learning commons
Student commons rooms/leisure rooms/learning commons are located on the OUHK Main Campus/Jockey Club Campus. Their opening hours are normally 8:00 am–12:00 midnight daily.
Quiet room
The quiet room is located at C0912, 9/F of Kwok Tak Seng Building (Block C) of the Main Campus. The room serves for personal retreat and reflection. Opening hours are normally 8:00 am–12:00 midnight daily.
Roof Garden
The roof garden is an outdoor area located on 13/F of Kwok Tak Seng Building (Block C), Main Campus. The opening hours of the garden are from 8:30 a.m. to 6:30 p.m. daily (closed on public holidays).
Storage lockers
All active students are eligible to apply for storage lockers. Please contact Finance and Facilities Management Unit (Facilities Management Services) at 3120 2413 for details.
Lost and found property
A list of lost and found items will be posted monthly on common area notice boards. In case of lost and found property, students may contact respective on-site staff of the Finance and Facilities Management Unit (Facilities Management Services) at Main Campus, and the Campus Management Office of Kwai Hing Campus and OUHK-CITA Campus.
Safety and security on campus
For security purposes, students on campus may be asked by the security guards to show their Student ID Cards to prove their identity. Students are responsible for their own belongings while on campus.
While on campus, students are strongly advised to study the fire escape routes shown on the floor plans and familiarize themselves with those routes and procedures to be taken in case of fire or emergency. Such information has been posted up on the communal area notice boards on the campus. An annual fire drill will be held to enhance fire safety awareness among campus users.
Emergency call service
In case of an emergency or accident on the Main Campus, students may contact the security control room by calling the 24-hour emergency contact telephone numbers 2768 6260 or 2624 5767, or they may go directly to the security control room located in room C-141 on -1/F of Kwok Tak Seng Building (Block C) (near the carpark) for assistance.
For Jockey Club Campus, students may call 3120 2403 or 2406 2098 (24-hour emergency hotline), or they may go directly to the security control room located in room E0G07 on G/F of Block E (near the drop-off area) for assistance.
Breastfeeding-friendly premises
FFMU has made available some spaces with seating for lactating mothers. Locations of these facilities are listed below:
| Main Campus | Room C0722, 7/F and Room C1003, 10/F of Kwok Tak Seng Building (Block C) | ||
| Jockey Club Campus | Room D0107, 1/F of Block D | ||
| Kwai Hing Campus | Executive Female Toilet on Level 9 |
Modified Date: Jul 07, 2020
