Student IT Helpdesk/Hotline

Information Technology Office has set up several hotlines to handle IT service enquiry/problem for students. Common enquiries and problems are: opening hours and facilities of PC Laboratories/Computer Centers, password problem, PC hardware problem inside Teaching Laboratories and PC Laboratories/Computer Centers and Information Security concerns. For enquiry/problem which cannot be solved in this front line support service, the enquiry/problem will be raised to next higher level for follow up.

Student can also report any abnormal IT related matters by email, for example, phishing email, account problem and intermittent network service.

Following is the list of IT Hotline and their service hours:

Hotlines	Operating hours	Target user	Service area
2711 2100	09:00 – 21:00 daily 09:00 – 17:40 festivals*	Student	Student IT support
2768 6524		Student / Staff	PC Laboratories /Computer Centers/Classrooms IT support

(*)      Festivals are: Lunar New Year's Eve and Day, New Year's Eve, The Chinese Mid-Autumn Festival, The Winter Solstice and Christmas Eve

Please send your enquiry or problem to: itohelp@hkmu.edu.hk

In general, all the incoming emails will be replied within the same working day, or within 3 working days if third party is involved.