Staff profile

Dr. Chen Yi-Fan Yvonne 陳羿帆博士

D.HTM Hong Kong Polytechnic University, MSc Manchester Metropolitan University, PgD César Ritz
Certified Everything DiSC Trainer, Train the Trainer

Associate Director
Li Ka Shing School of Professional and Continuing Education

HKMU Scholars

Biography

Dr. Yvonne Chen is the Associate Director of Li Ka Shing School of Professional and Continuing Education (LiPACE). Dr. Chen also oversees the Division of Business, Hospitality and Culture, and leads Student Learning Experience Committee to promote and realize the concept of "Total Learning Experience" at LiPACE.

Dr. Chen studied International Hospitality Management in Switzerland, and obtained her Doctor of Hotel and Tourism Management (D.HTM) from the Hong Kong Polytechnic University. She has substantial working experiences in both hotel industry and education field, with diverse exposure in higher education, continuing education and corporate training. Before joining LiPACE, Dr. Chen was the Assistant Professor at Macau Institute for Tourism Study (1st in Macao, 3rd in Asia and 23rd in the world on the QS World University Rankings by Subject 2022). Besides of teaching and managing hotel management programme, she supervised undergraduate and master students to write their thesis. In addition, as the panel member on Quality Tourism Services Accreditation Scheme (QTSAS), Dr. Chen regularly met and discussed quality enhancement initatives with government officials from Macao Tourism Office and representatives from hotel sector, food and beverage sector, travel agency sector and retail sector.

In terms of programme development and corporate/vocational training design and delivery, Dr. Chen partnered with industry partners and hotel department heads to design and develop a number of academic programmes and training courses. She worked in the corporate office of Galaxy Entertainment Group (a mega-sized integrated resort complex with 3 fully owned luxury hotels, casinos, Michelin restaurants, shopping mall and convention center in Macao) for four years. In the Organization Development and Training Department, Dr. Chen performed full spectrum of learning and development functions, including performance improvement analysis, instructional design, training delivery, and learning impact evaluation. She is also specialised in leadership and talent development.

Teaching Areas & Research Interests

Strategic management
Crisis management
Service quality management
Hotel operations and management

Academic & Professional Experience

Assistant Professor, Macau Institute for Tourism Study, Macau (2019-2022)
Manager, Leadership & Talent Development (Corporate Office), Galaxy Entertainment Group, Macau (2017-2019)
Manager, Instructional Design (Corporate Office), Galaxy Entertainment Group, Macau (2015-2016)
Programme Manager, OUHK LiPACE, Hong Kong (2011-2015)
Programme Officer, OUHK LiPACE, Hong Kong (2008-2011)

Selected Publications

Journal Articles

Li, Z., Chan, C., Chen, Y. F., Chan, W. W. H., & Im, U. L. (2023). Millennials' hotel restaurant visit intention: An analysis of key online opinion leaders' digital marketing content. Journal of Quality Assurance in Hospitality & Tourism, DOI: 10.1080/1528008X.2023.2219467.
Chen, Y. F., Ren, L. P., Yan, K. K., & Law, R. (2022). Fighting to lose less when closure is not an option: Three-R strategies of fine-dining restaurants during the COVID-19 pandemic. Tourism Recreation Research, DOI: 10.1080/02508281.2022.2133813.
Chen, Y. F., Law, R., & Yan, K. K. (2021). Negative eWOM management: How do hotels turn challenges into opportunities? Journal of Quality Assurance in Hospitality & Tourism, DOI: 10.1080/1528008X.2021.1911729.
Chen, Y. F., Law, R., & Yan, K. K. (2016). Managing negative electronic word of mouth (eWOM) from the perspective of luxury hotel managers. e-Review of Tourism Research. 7.
Chen, Y. F., & Law, R. (2016). A review of research on electronic word-of-mouth in hospitality and tourism management. International Journal of Hospitality and Tourism Administration, 17(4), 347–372, DOI: 10.1080/15256480.2016.1226150.
Chen, Y. F., Li, M. Y., Chau, H. W., & Chan, T. Y. (2023). Three-I initiative: Integration of intercultural learning in tourism and hospitality education. In the Hospitality and Tourism Education Symposium, 23–24 November 2023. Conference Proceedings.
Chen, Y. F., Yeung, P. K., Im, U. L., & Yan, K. K. (2023). Hotel staycation: A fantasy of travelling during the covid-19 pandemic. In the 5th International Tourism and Retail Service Management Conference, 19–20 October 2023. Conference Proceedings.
Im, U. L., Chen, Y. F., & Yan, K. K. (2023). Crisis survival strategy: How hotel restaurants optimize operations during the covid-19 pandemic. In the 5th International Tourism and Retail Service Management Conference, 19–20 October 2023. Conference Proceedings.
Lo, S. H., Chen, Y. F., Yan, K. K. (2022). Hotel staycation during the Covid-19 pandemic: An extraordinary experience in the ordinary life. In the 4th International Tourism and Retail Service Management Conference, 19–20 October 2022. Conference Proceedings.
Chen, Y. F., Lam, W. K., & Yan, K. K. (2022). Strategic response of luxury hotels during the pandemic. In the 5th Global Tourism and Hospitality Conference, 12–14 June 2022, Hong Kong SAR, China. Conference Proceedings.
Guan, J., Ren, L., Li, Z., & Chen, Y. F. (2021). I like your products, but can I use another payment method? Exploring visitor experience with payment methods in the GBA. In the 3rd International Tourism and Retail Service Management Conference, 12–13 October 2021. Conference Proceedings.
Chen, Y. F., Law, R., & Yan, K. K. (2020). Management response to restore online company image. In the 18th APacCHRIE Conference 2020, 27–28 October 2020, Hong Kong SAR, China. Conference Proceedings.
Chen, Y. F., Yan, K. K., & Law, R. (2017). Strategies in handling negative eWOM: The case of luxury hotels in Hong Kong. In the 3rd Global Tourism and Hospitality Conference, 5–7 June 2017, Hong Kong SAR, China. Conference Proceedings: ISBN: 9789628505999.
Yan, K. K., Chen, Y. F., & Law, R. (2017). Quality of culinary education in Hong Kong. In the 3rd Global Tourism and Hospitality Conference, 5–7 June 2017, Hong Kong SAR, China. Conference Proceedings: ISBN: 9789628505999.
Ahn, M., Ho, G., Chen, Y., & Chon, K. (2013). Creating a framework for the Asian paradigm of hospitality management. In the 11th APacCHRIE Conference 2013, 21–24 May 2013, Macau SAR, China. Conference Proceedings: ISBN 978-99965-1-047-2.

Selected Professional & Community Services

Panel Member of Quality Tourism Services Accreditation Scheme, Macao Government Tourism Office (2021-2022)
External Examiner of Higher Diploma of Hospitality Management, Caritas Bianchi College of Careers, Hong Kong (2022-2022)
External Examiner of Higher Diploma of Tourism Management (Stream of Airline Services, Hospitality, Tourism and Event Management), Hong Kong College of Technology, Hong Kong (2020-2021)
External Reviewer, Community College of City University/ UWO College Hong Kong, Hong Kong (2020-2021)
Panelist of Building Successful Careers in the Greater Bay Area, in the 7th Macau International Travel Expo, April 26-28 2019
External Advisor of Programmes in Recreation, Leisure, Tourism & Hospitality, Caritas Institute of Community Education, Hong Kong (2015-2017)
Ad hoc reviewers of international journals in hospitality and tourism, such as: International Journal of Hospitality Management, Asia Pacific Journal of Tourism Research, and Journal of Quality Assurance in Hospitality and Tourism

Modified Date: 27 Dec, 2023
Edit Profile