Working as a concierge trainee at Four Seasons Hotel Hong Kong is certainly one of the most rewarding experiences in my life. In this six-month internship, I worked along with some of the most talented and dedicated professionals in the hospitality industry whose guidance and mentorship have allowed me to develop my skills and comprehension of the service quality expected in a luxury hotel.

I have been fortunate enough to be part of a team that encouraged me to try and consistently go beyond myself to exceed guests' expectations. As a concierge trainee, I have learnt how to anticipate guests' needs and provide personalized service to make their stay truly memorable. What’s more, the internship has expanded my horizons and understanding of hospitality in terms of the various roles and functions within the hotel industry. It helped me determine whether I was suited for a career in the hotel industry.

Last but not least, I am extremely grateful to my school for this wonderful opportunity and to Four Seasons Hotel Hong Kong for the graduate job offer. I am excited to see where this career path takes me.

My internship at the Four Seasons Resorts Maldives at Kuda Huraa was an invaluable experience that allowed me to gain practical knowledge in the highly competitive hospitality industry while exploring the stunning beauty of the Maldives. Working in various Food and Beverage outlets helped me identify my strengths and weaknesses, and I came to realize the importance of a positive team dynamic in contributing significantly to not only the smooth day-to-day operations but also in delivering exceptional service to the hotel’s guests. The training I received in luxury service and beverage knowledge was highly beneficial and deepened my understanding of the industry, providing me with the necessary knowledge and skills to excel in my future career. This overseas internship broadened my horizons, exposing me to diverse cultures and perspectives, and equipped me with the necessary attitude to build a successful career in the hospitality sector.

As an intern in the Concierge Department of The Fullerton Hotel Sydney in Australia, I have had the privilege of welcoming and interacting with guests from various parts of the world. This has been the most memorable aspect of my internship. While working diligently, I have also taken the opportunity to explore several famous cities in Australia and New Zealand, indulging in many first-time activities. This overseas internship experience has been a great motivator for me to continue exploring the hospitality and tourism sector further. I am grateful for the chance to participate in this programme during my final year of university, as it has provided me with invaluable practical experience and insights into the industry.

As a Public Relations Intern at Four Seasons Hotel Hong Kong, I am entrusted with the task of orchestrating various activities to bolster the hotel’s reputation, including the organization of photo and video shoots. This internship has been an invaluable opportunity for me on fostering the refinement and honing my abilities in the domains of public relations, event management, and collaborative synergy. I have gleaned profound insights into the nuanced workings of the industry and have developed an enhanced appreciation for the indispensability of cohesive teamwork from this experience.

The opportunity to take up the Emcee role during the hotel's anniversary celebration was one of the most unforgettable experiences during my internship at Courtyard by Marriott Hong Kong Shatin. Despite the initial nervousness, the positive feedback I received from the associates in attendance made it all worthwhile. As I obtain a full-time position in this hotel as the Human Resources Officer, I am committed to fostering a family-like environment and designing events that bring joy to the associates. I firmly believe that creating a close-knit community within a hotel can significantly retain talent, and I am determined to utilize my skills and knowledge to contribute to the growth and success of the hotel with utmost dedication and passion.

My academic journey at HKMU has been rewarding and enjoyable. Apart from theory, the programme provides us with real-world experiences through initiatives like internships and global immersion. These have enriched my university life and also equipped me with the skills and knowledge to make a meaningful impact in the hospitality and tourism industry.

I was thrilled to join the Four Seasons Hotel Hong Kong as a Public Relations intern, which was also my first internship in the hotel industry.

The Four Seasons brand is renowned for its exceptional service and attention to detail. I am grateful for the chance to be part of the world-class team, and be entrusted with a high level of responsibility in my department.

From the first day of my internship, I was given important tasks such as drafting press releases, coordinating media interviews, and managing website updates. These tasks quickly familiarized me with the business operation of the hotel and allowed me to get in touch with different marketing campaigns.  What's more, they taught me the importance of effective communication, organization, and time management in a fast-paced, high-pressure environment.  Now, I am able to handle tasks and problems with efficiency, hold conversations confidently with media and manage projects with colleagues professionally. Through this internship, I have gained valuable insights into the inner workings of a luxury hotel and the role of Public Relations in maintaining the hotel’s branding.

After renovation and rebranding in the past few years, Regent Hong Kong has made a magnificent return to the Victoria Harbour. As the first and only hotel built on dock piles over the harbour's edge, this infrastructure has always been an iconic landmark. And I am honoured to participate, among the first batch of trainees, in the hotel's soft opening stage as a legend reborn in Hong Kong.

During the four-month internship, I was trained in the Regent Experience team which combines Front Office, Guest Relations, Concierge and Guest Services. This arrangement aims to refine our service commitment which is to uplift guests' experience at Regent by offering one-stop services. Thanks to the fruitful training and tremendous support given by my supervisors and colleagues, I became more confident in engaging guests in person and am able to work independently. Despite the occasional stress and challenges in the beginning, I've now successfully aligned with the service standards commanded by a five-star luxury hotel.

Time flies and I've already become a Regent Master! I wholeheartedly appreciate the job rotation arrangement which allowed me to fully experience their day-to-day operation procedures.  Once again, this internship has assured my career aspiration and determination to contribute to the hotel industry after graduation.

Working as a concierge trainee at Four Seasons Hotel Hong Kong is certainly one of the most rewarding experiences in my life. In this six-month internship, I worked along with some of the most talented and dedicated professionals in the hospitality industry whose guidance and mentorship have allowed me to develop my skills and comprehension of the service quality expected in a luxury hotel.

I have been fortunate enough to be part of a team that encouraged me to try and consistently go beyond myself to exceed guests' expectations. As a concierge trainee, I have learnt how to anticipate guests' needs and provide personalized service to make their stay truly memorable. What’s more, the internship has expanded my horizons and understanding of hospitality in terms of the various roles and functions within the hotel industry. It helped me determine whether I was suited for a career in the hotel industry.

Last but not least, I am extremely grateful to my school for this wonderful opportunity and to Four Seasons Hotel Hong Kong for the graduate job offer. I am excited to see where this career path takes me.